General terms and conditions with customer information

1. scope
2. offers and service descriptions
3. order process and conclusion of contract
4. prices and shipping costs
5. delivery and availability of goods
6. payment modalities
7. retention of title
8. warranty for material defects and guarantee
9. liability
10. storage of the contract text
11. data protection
12 Jurisdiction, Applicable Law, Contract Language
13. return

1. scope
1.1. The business relationship between KSA Toolsystems GmbH, Werkstraße 14, 77815 Bühl (hereinafter referred to as “Seller”) and the customer (hereinafter referred to as “Customer”) shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.
1.2. You can reach our customer service for questions, complaints and claims on weekdays Monday to Thursday from 08:00 to 12:00 and from 13:00 to 17:00, Friday until 16:00 by phone 07223 / 28 18 247 and by e-mail at info@ksa-toolsystems.de.
1.3. A consumer in the sense of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that can predominantly be attributed neither to his commercial nor to his independent professional activity (§ 13 BGB).
1.4. Deviating terms and conditions of the customer shall not be recognized unless the seller expressly agrees to their validity.

2. offers and service descriptions
2.1. The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to place an order. Descriptions of services in catalogs as well as on the websites of the seller do not have the character of an assurance or guarantee.
2.2. All offers are valid “while stocks last” unless otherwise noted with the products. In all other respects, errors are excepted.

3. order process and conclusion of contract
3.1. The Customer may select products from the Seller’s assortment without obligation and collect them in a so-called shopping cart by clicking the “add to cart” button. Subsequently, the customer can proceed to the completion of the order process within the shopping cart via the button “Proceed to checkout”.
3.2. By clicking the “Buy” button, the customer makes a binding request to purchase the goods in the shopping cart. Before sending the order, the customer can change and view the data at any time. Required information is marked with an asterisk (*).
3.3. The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer’s order is listed again and which the customer can print out using the “Print” function (order confirmation). The automatic acknowledgement of receipt merely documents that the seller has received the customer’s order and does not constitute acceptance of the application. The purchase contract is not concluded until the seller has shipped the ordered product to the customer within 14 days, handed over or confirmed the shipment to the customer within 14 days with a second e-mail, explicit order confirmation or sending the invoice.
3.4. If the seller allows payment in advance, the contract is concluded with the provision of bank details and request for payment. If the payment is not received by the seller within 10 calendar days after sending the order confirmation, the seller withdraws from the contract with the consequence that the order is invalid and the seller is not obliged to deliver. The order is then completed for the buyer and seller without further consequences. A reservation of the article in case of advance payment is therefore made for a maximum of 10 calendar days.

4. prices, price components and shipping costs
4.1. The prices stated on the product pages are exclusive of the applicable statutory value added tax and other price components.
4.2. In addition to the stated prices, the seller charges shipping costs for delivery based on the weight of the goods. The shipping costs are clearly communicated to the buyer on a separate information page and during the ordering process.

5. delivery and availability of goods
5.1. If payment in advance has been agreed, delivery will be made after receipt of the invoice amount.
5.2. If the delivery of the goods fails due to the fault of the buyer despite three attempts of delivery, the seller may withdraw from the contract. Any payments made will be refunded to the customer without delay.
5.3. If the ordered product is not available because the Seller is not supplied with this product by its supplier through no fault of its own, the Seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or if the customer does not want a comparable product to be delivered, the seller will immediately refund to the customer any consideration already paid.
5.4. Customers are informed about delivery times and delivery restrictions (e.g. restriction of deliveries to certain countries) on a separate information page or within the respective product description.
5.5. We are entitled to make partial deliveries, insofar as this is reasonable for you. Additional shipping costs are incurred only by express agreement.

6. payment modalities
6.1. The customer can choose from the available payment methods within the framework and before completion of the ordering process. Customers are informed about the available means of payment on a separate information page.
6.2. If payment by invoice is possible, payment must be made within 30 days after receipt of the goods and the invoice. For all other methods of payment, payment must be made in advance without deduction.
6.3. If third-party providers are commissioned with the payment processing, e.g. Paypal, their general terms and conditions apply.
6.4. If the due date of payment is determined according to the calendar, the customer is already in default by missing the deadline. In this case, the customer shall pay the statutory interest on arrears.
6.5. The customer’s obligation to pay interest on arrears does not preclude the seller from claiming further damages caused by the delay.
6.6. The customer shall only be entitled to set-off if his counterclaims have been legally established or acknowledged by the seller. The customer may only exercise a right of retention insofar as the claims result from the same contractual relationship.

7. retention of title
Until full payment, the delivered goods remain the property of the seller.

8. warranty for material defects and guarantee
8.1. The warranty for consumers is determined by statutory provisions.
8.2. A guarantee exists for the goods delivered by the seller only if it has been expressly given. Customers are informed about the warranty conditions before initiating the order process.
8.3. The inspection and complaint obligations pursuant to § 377 HGB apply to all entrepreneurs.
8.4 Insofar as there is a defect in the purchased item, we shall be entitled, at our discretion, to subsequent performance in the form of rectification of the defect or delivery of a new item free of defects. In the event of subsequent performance, we shall bear the necessary expenses only up to the amount of the purchase price.
8.5. In the event of subsequent performance, the customer shall only fulfill its contractual obligation to mitigate damages if it has given us the opportunity to provide a suitable replacement until the defect has been remedied/delivery of a new defect-free item.
8.6. If the supplementary performance fails, the customer shall be entitled to demand rescission or reduction at his discretion.
8.7. The limitation period for claims for defects for entrepreneurs is 12 months, calculated from the transfer of risk.

• No warranty is given for parts subject to wear and tear, unless the defect is due to intent or gross negligence on our part, or on the part of one of our representatives or vicarious agents. The exclusion of warranty for wear parts shall also not apply in the event of injury to life, limb or health or in the event of an obligation to pay damages on the basis of other statutory provisions.
• Batteries and rechargeable batteries are subject to a warranty of 6 months from the transfer of risk. Except if the defect is due to intent or gross negligence on our part or on the part of one of our representatives or vicarious agents.

8.8. In the event of withdrawal from the contract, there shall be no obligation to replace wear parts.
8.9.Notification of defects and withdrawal must be in writing.

9. liability
9.1. The following exclusions and limitations of liability shall apply to the Seller’s liability for damages, without prejudice to the other statutory requirements for claims.
9.2. The Seller shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence.
9.3. Furthermore, the Seller shall be liable for the slightly negligent breach of essential obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on the compliance with which the Customer regularly relies. In this case, however, the Seller shall only be liable for the foreseeable damage typical for the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
9.4. The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5. Insofar as the liability of the Seller is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

10. storage of the contract text
10.1. The customer can print the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order.
10.2. The seller also sends the customer an order confirmation with all order data to the e-mail address provided by him. With the order confirmation, the customer will also receive a copy of the General Terms and Conditions together with the cancellation policy and the information on shipping costs as well as delivery and payment terms. If you have registered in our store, you can view your orders in your profile area. In addition, we store the text of the contract, but do not make it accessible on the Internet.

11. data protection
11.1. The Seller processes personal data of the Customer for a specific purpose and in accordance with the statutory provisions.
11.2. The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment data) are used by the seller for the fulfillment and execution of the contract. This data will be treated confidentially and will not be disclosed to third parties who are not involved in the ordering, delivery and payment process.
11.3. The customer has the right to receive, upon request and free of charge, information about the personal data stored by the seller about him. In addition, he has the right to correct inaccurate data, blocking and deletion of his personal data, provided that there is no legal obligation to retain such data.
11.4. Further information about the nature, scope, location and purpose of the collection, processing and use of the required personal data by the seller can be found in the privacy policy.

12 Jurisdiction, Applicable Law, Contract Language
12.1. The place of jurisdiction and performance shall be the registered office of the Seller if the Customer is a merchant, a legal entity under public law or a special fund under public law.
12.2. Contract language is German.
12.3. European Commission platform for online dispute resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/.

13. returns
13.1 The KSA Toolsystems head office must be contacted before returning any goods (except for warranty cases). If this condition is not met, we will credit the returned goods at the applicable list price less 20% cost compensation. Liability in the event of product hazards and for errors in contractual negotiations If damage arises from a hazard inherent in the delivered goods, may this be due to a defect in the goods or be associated with their condition in accordance with the contract, or if damage arises due to the fact that this hazard was not warned of or was not warned of sufficiently, the injured party may not assert a claim for damages against us which may arise for him as a result, unless our management or one of our employees caused the damage through intent or gross negligence. We shall only be liable for the consequences of errors made during contract negotiations, in particular for the consequences of inadequate or incorrect advice given to the customer, if these consequences are due to intent or gross negligence on the part of our management or one of our employees.