Contact & Help

Below you will find contact options for your request.

General contact form

Please feel free to contact us via the following contact form. Our competent team will handle your request promptly.





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    Frequent QUESTIONS

    Customer account

    We have created a guide for you which will lead you through the registration process.

    Registration guide

    You are a dealer or a reseller and need special conditions? We will gladly inform you about graduated prices and conditions.

    Complaints

    If you wish to return a product, please fill out a claim form in any case. This is the only way we can guarantee fast processing. Follow the instructions on the complaint form.

    Please contact our customer service, they will give you further instructions.

    You have a case of damage, problems with processing, application or a defective product? Please contact us immediately, we will check the possibilities of loan equipment in individual cases.

    We offer repairs for products sold by us. Contact us without obligation, we will check the possibilities.

    Order

    We accept payments in advance, cash on delivery, PayPal. Existing customers have the option to pay by invoice* or with the SEPA direct debit mandate*.

    *only possible for existing customers

    You will receive a confirmation of receipt from us. The order is then entered into our merchandise management system, where any special conditions and discounts are recorded or errors are corrected. Then your order will be transferred to logistics.

    If an item is on backorder we will contact you.

    You will receive a shipping confirmation after your order has been handed over to our transport service provider.

    Shipping

    The standard delivery time of our packages is 1 to 2 business days. Orders placed before 12:00 noon will be shipped to you on the same business day, subject to availability!

    As a rule, packages ordered before 12:00 noon on working days are shipped to you on the same day and ideally arrive on the following day. The standard delivery time is 1-2 business days, but this is not guaranteed. If you are in a hurry, we can offer you express shipping with a fixed date or Saturday delivery. However, this is not possible in all regions, we will be happy to check whether this is possible for you!

    International Reseller UND GELISTETE HÄNDLER
    Our sales partners and partner companies
    OUR SHIPPING SERVICE PROVIDERS
    Öffnungszeiten
    Monday-Thursday

    08:00 - 12:00 Uhr
    13:00 - 17:00 Uhr

    Friday

    08:00 - 12:00
    13:00 - 16:00

    Kontakt
    Contact form Write email

    info(at)ksa-toolsystems.com

    Call us

    Tel.: 07223 2818247

    Send fax

    Fax: 07223 2818246

    International Contact Information
    E-mail

    info(at)ksa-toolsystems.com

    Call us

    Phone +49 7223 2818247 Contact Mr. Skowronek

    Send fax

    Fax: +49 7223 2818246

    Address
    KSA Toolsystems GmbH
    Factory road 14
    D-77815 Bühl
    KSA Toolsystems GmbH

    We are your contact for special automotive glass tools, chemical products and workshop supplies. Except for the windows themselves, you get everything for the daily needs in your auto glass workshop.

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    KSA Toolsystems is supplier for autoglass special tools, chemistry and accessories, workshop equipment and much more.

    24/7 contact forms

    Below you will find direct links to the corresponding contact forms. Always find the right contact person to handle your request quickly.